HME Provider of the Year

Aeroflow Health named 2025 HME Provider of the Year

Award recognizes company’s innovation, patient-centered care and commitment to community impact

CLEVELAND – Aeroflow Health, a provider of durable medical equipment and health services headquartered in Asheville, N.C., was named the 2025 HME Provider of the Year at the HME News Business Summit on Oct. 21 in Cleveland.

The award is part of the HME Excellence Awards, hosted by HME News and sponsored by ACU-Serve. Aeroflow Health advanced through a two-stage application process—initial and finalist rounds—detailing its financial performance, quality controls, staffing strategies and community engagement.

"Our team is the heart of everything we do at Aeroflow,” said Lauren Bennett, COO. “This award celebrates the 1,100 health care professionals who show up every day with empathy and dedication to serve our patients. Whether it's a customer service representative helping navigate insurance coverage, a clinical specialist providing education, or a fulfillment team member ensuring timely delivery, every person on our team plays a vital role in creating the exceptional patient experiences that earned us this recognition."

Validated by partnerships: Aeroflow Health’s award-winning model

Founded in 2001, Aeroflow Health has embraced cutting-edge technology to streamline the delivery of medical products and services. With a comprehensive portfolio spanning motherhood, continence, diabetes and sleep solutions, the company says it is committed to improving health outcomes and closing care gaps—ensuring patients receive the care they deserve.

That commitment, the company says, has led to partnerships with more than 1,000 insurance plans nationwide.

"Winning HME Provider of the Year validates our partnership-first approach,” said Ryan Bullock, chief strategy officer. “We've worked closely with more than 1,000 insurance plans to develop solutions that serve their members. These solutions combine equipment delivery with education and clinical support to ensure patients don't just receive products, but comprehensive care. Our success comes from listening to our health plan partners and building programs that address their members' needs while maintaining the operational efficiency they require."

Digital-first approach bridges care gaps and empowers patients

The judges for Provider of the Year were Miriam Lieber, president of Lieber Consulting, LLC, and Jonathan Sadock, managing partner and CEO of Paragon Ventures.

In a competitive field of finalists, Sadock commended Aeroflow Health on its omni-channel model – educating, informing and supporting patients, providers, community organizations and health plans through digital marketing, content campaigns and partnerships, including collaborations with influencers and industry groups.

“Aeroflow’s outreach and use of innovative digital platforms simplifies patient access to essential products and services,” he said. “Moreover, its content marketing and communications strategy meets patients where they are, creating high engagement and satisfaction while empowering patients with knowledge and advocacy tools and fostering improved health literacy. Aeroflow Health’s commitment to strong customer, referral and payer service, while bridging care gaps and leveraging technology for personalized support, all contributed to Aeroflow Health being selected as Provider of the Year 2025.”

Commitment to patients, employees & communities

Leiber commented that Aeroflow Health embodies the “gold standard of what our industry represents” – exceptional patient care and employee engagement, coupled with meaningful community impact.

“What distinguishes Aeroflow is their ability to maintain an innovative, entrepreneurial spirit even as they've grown into a large organization,” she said. “They have never lost sight of their roots or their core mission. Their marketing strategies meet patients where they are and provide patients, providers and health plans with information they seek on topics ranging from maternal health, incontinence care, sleep, diabetes, nutritional support and mental health. Concurrently, their dedication to community service remains unwavering. Whether supporting hurricane relief efforts, partnering with Habitat for Humanity, or addressing countless other community needs, Aeroflow consistently demonstrates how corporate success and social responsibility go hand-in-hand.”

HME News has hosted the HME Excellence Awards since 2002.

Previous winners of the award include:

• Rehab Medical (2024)
• Norco Medical (2023)
• Bellevue Healthcare (2022)

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